lee1 FAQ — Your Questions Answered

No. Lee1 strictly allows one account per person. Creating duplicate accounts — whether to claim a bonus twice or for any other reason — results in all linked accounts being permanently closed and balances being forfeited. If you've lost access to your original account, contact support at [email protected] rather than creating a new one.

On the Login page, click "Forgot your password?" and enter your registered mobile number or email. A reset code will be sent to your registered Pakistan number. Enter the code, set a new password and you're back in. If you no longer have access to that number, contact support with your full name, CNIC number and email address to verify your identity.

KYC (Know Your Customer) is a standard identity verification step. On lee1, it's required before your first withdrawal. You'll need to submit a clear photo of both sides of your CNIC. Verification is typically completed within a few hours during business hours. You can register, deposit and play without completing KYC — it's only required when you want to withdraw funds.

Account suspensions occur for a few reasons: pending KYC, unusual account activity, a self-requested cooling-off period or a policy compliance review. The login screen will usually show a brief message about the reason. Contact support at [email protected] with your registered mobile number and a description of the issue — most account suspensions are resolved within one business day once the required information is provided.

Lee1 supports JazzCash, Easypaisa, Raast, Bank Transfer, debit/credit cards and other mobile wallets — all in PKR. JazzCash and Easypaisa are the fastest options, with deposits usually reflecting in your balance within seconds of confirmation. Bank transfers are same-day for most Pakistan banks. Visit the Deposit page for full details on each method.

The minimum deposit is PKR 200 for JazzCash and Easypaisa, and PKR 500 for Bank Transfer. There is no deposit fee charged by lee1 — though your payment provider (JazzCash, Easypaisa, your bank) may apply their own transaction fees separately. Deposits from mobile wallets registered under your own name are required — third-party deposits are not accepted.

Wait 10 minutes first — JazzCash and Easypaisa deposits occasionally have a short processing delay. If the balance still hasn't reflected after 10 minutes, contact support at [email protected] with your transaction reference number (the TRX ID or confirmation message from your wallet), the amount deposited in PKR, and the date and time of the transaction. The team will investigate and credit the balance manually if the payment was confirmed on the payment provider's side.

Yes — go to Account Settings after logging in and find the Responsible Gaming section. You can set daily, weekly or monthly deposit limits in PKR. Reducing a limit takes effect immediately. Increasing a limit requires a 24-hour waiting period before it activates — this gives you time to reconsider. These limits are entirely optional but recommended as part of healthy gaming habits.

Log in to your account and navigate to the Withdrawal page. Select your preferred method (JazzCash, Easypaisa, Raast or Bank Transfer), enter the amount in PKR and submit the request. Before your first withdrawal, KYC verification (CNIC documents) must be completed. Once KYC is approved, subsequent withdrawals process within 1–24 hours depending on the method chosen.

JazzCash and Easypaisa withdrawals are typically processed within 1–3 hours once approved. Raast transfers usually complete within a few hours during banking hours. Bank transfers can take up to 24 hours and are subject to your bank's processing times. Withdrawals submitted during off-peak hours (late night or public holidays) may take slightly longer to process. The minimum withdrawal amount is PKR 500.

Common reasons include: KYC not yet completed, the withdrawal amount includes an active bonus that hasn't met its wagering requirement, the withdrawal destination account name doesn't match your registered name, or a security review is in progress. Check your registered email for any message from lee1 about the hold. If you don't receive a message, contact support with your withdrawal request ID for a status update.

No. For security and compliance reasons, all withdrawals must go to an account registered under the same name as your lee1 account. If your JazzCash or Easypaisa account is in a different name, you'll need to use Bank Transfer to an account in your own name instead. Withdrawals to third-party accounts are blocked and the request will be rejected.

Cricket is the primary focus — Pakistan Super League (PSL), T20 internationals, bilateral series and domestic competitions are all covered. Football, Esports and a selection of other international sports are also available on the Sports page. Markets vary by event and may include match winner, top batsman, total runs, in-play live bets and multi-match accumulators.

In-play betting lets you place bets while a Cricket match is actively happening. Odds update in real time based on the match situation — runs, wickets, required run rate and more. You can access live markets for any in-progress match by going to the Sports section while logged in. Bets placed during live play are subject to a brief acceptance delay as the system updates odds — this is normal and not a sign of a technical problem.

If a match is abandoned before a result is declared (no official winner), most bet types are voided and stakes are returned to your account balance. If a match produces a result under the DLS method (rain-affected), bets are settled based on the official result. For PSL matches specifically, official match results are used even when decided by DLS. Detailed settlement rules for specific markets can be found in the Terms and Conditions.

Most bets are settled automatically within minutes of the official result being confirmed. For in-play markets, settlement can take up to 30 minutes after the match ends while the official scorecard is verified. Winnings are added directly to your account balance and are available for immediate withdrawal (subject to any active bonus wagering requirements). If a bet hasn't settled more than an hour after the official result, contact support with your bet reference number.

Fish Games are arcade-style shooting games where you aim at and catch fish to win PKR. Each fish type has a different point value — the bigger and rarer the fish, the higher the payout. The games run on certified RNG (Random Number Generator) engines, meaning outcomes are random and not manipulated. You can find all available Fish Games by visiting the Fish Games page after logging in.

If your connection drops during a Fish Game, Live Casino table or Slot round, the game server continues to process the round using its last received state. When you reconnect, you'll see the result of the round that was in progress. Any PKR stake already committed will be settled according to that result. If you believe a disconnection caused an unfair outcome, contact support within 24 hours with the game name, approximate time and your username.

Minimum bets vary by table and game type. Entry-level Baccarat and Roulette tables start from PKR 50 per round, while higher-stakes tables have larger minimums. The table info panel — visible before you join a table — shows the minimum and maximum bet limits clearly. Live Casino is only accessible after logging in to your lee1 account.

The Welcome Bonus is available to new lee1 accounts on their first qualifying deposit. Once your deposit is confirmed, the bonus amount is added to your account as bonus credit. Before you can withdraw bonus-derived winnings, the wagering requirement must be met — this means betting the bonus amount a specified number of times across qualifying games. Full terms for the current Welcome Bonus are on the Promotions page.

A wagering requirement (also called a rollover or playthrough) is the total amount you need to bet before bonus winnings can be withdrawn. For example, a PKR 1,000 bonus with a 10x wagering requirement means you need to place PKR 10,000 in qualifying bets before the bonus converts to withdrawable cash. Your progress towards this requirement is shown in the Bonus section of your account dashboard.

Yes, but the active bonus will be forfeited and removed from your account if you withdraw before completing the wagering requirement. Your real-money deposit balance (minus any losses) can still be withdrawn — only the bonus credit and bonus-derived winnings that haven't met the requirement will be removed. If you're unsure whether a withdrawal will affect your bonus, check the Bonus section in Account Settings before submitting the withdrawal request.

The lee1 Android app is available from the Download page. Tap the download link on that page to get the APK file. Before installing, make sure "Install from unknown sources" is enabled in your Android settings (this is required for APK files not from the Play Store). iOS users can access lee1 through the browser on their device. The app and browser versions share the same account, balance and bet history.

The app offers the same full features as the website — Sports betting, Fish Games, Live Casino, Deposits, Withdrawals and Account Settings are all available. The app is optimised for mobile screens, loads faster on mobile data and sends push notifications for bet results and promotions. Your balance, bet history and account settings are identical regardless of whether you use the app or browser.

Lee1 provides deposit limits (daily, weekly, monthly), session time reminders, loss limits, cooling-off periods (24 hours to 1 month) and self-exclusion (minimum 6 months). All of these are accessible from Account Settings after login — no need to contact support for most of them. Full details on how each tool works are on the Responsible Gaming page.

Self-exclusion closes your account to deposits and gaming for a minimum of six months. It's the right choice if you feel a short break isn't enough and you need a more serious period away from gaming. To activate it, contact support at [email protected] and request self-exclusion in your message — it will be processed within 24 hours. Self-exclusion cannot be reversed during the active period. Your real-money balance can still be withdrawn after exclusion begins.

No. Lee1 is strictly for adults aged 18 and above. Age is verified at the withdrawal stage using CNIC documents. Accounts found to belong to minors are suspended immediately. If you suspect someone under 18 is using your devices to access gaming platforms, consider enabling parental controls and keeping financial apps (JazzCash, Easypaisa) and gaming account credentials separate from shared devices.